Thank you for your interest in a position with the International Wolf Center. We seek to employ individuals interested in furthering our mission. Full and part-time positions will be posted on this page and it is recommended that you submit your resume as they become available.
The International Wolf Center offers two wolf education internships throughout the year. Typically internships are offered during the summer months and academic school year, although timing may change depending on programming needs. A degree in environmental education or related field, or prior teaching experience is preferred for the position.
To learn more about these positions, visit this page.
Title: Office and Retail Lead
FLSA: Full-time Non-exempt
Supervised by: Guest Services Manager
Department: Retail and Ely Operations
Location: Ely, Minnesota
Hours: 30 hrs/week October – April; 40 hours/week May – September. 5 days per week.
8:30 – 5 pm. Days and hours may vary.
Salary Range: $15-$17
The International Wolf Center (IWC) is an educational organization that works to advance the survival of wolf populations by teaching about wolves, their relationship to wildlands and the human role in their future.
All IWC employees are expected to represent IWC in the most positive manner with all members of IWC’s community and to interact effectively with IWC’s diverse group of staff, board members, volunteers, interns and partners. We expect all IWC employees to uphold the organizations mission, adhere to organizational standards of objectivity and scientific accuracy in all program activities, and handle confidential information with tact and discretion.
The Office and Retail Lead positively assists the Guest Services Manager in all aspects of the Guest Services/Retail Department. Responsibilities include customer service in-person and over the phone, office and administration duties such as processing mail and creating invoices, occasional work in the retail store and processing/shipping online retail orders.
APPLIES TO ALL EMPLOYEES
- Represent the International Wolf Center in the most positive manner with prospective, former and current members, donors, visitors, vendors, organizations and agencies, and the communities the organization serves.
- Interact effectively with a diverse group of staff, board members, volunteers, interns, partner organizations, teachers and students.
- Learn and use the operating practices of the International Wolf Center.
- Uphold the organization’s mission.
- Adhere to organizational standards of objectivity and scientific accuracy in all program activities.
- Handle confidential information with tact and discretion.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Guest Experience (45%):
- Ensure that the highest level of professionalism and exceptional customer service is provided for all International Wolf Center visitors.
- Ensure prompt, active interaction with guests – including greeting, providing assistance, answering questions and responding to complaints.
- Promptly and courteously answer and direct incoming business calls and answer voicemails. Accept customer calls concerning membership, education programs, wolf information, visits to the Ely interpretive center and retail. Record customer comments or complaints and forward to appropriate department head.
- Work in the retail store covering lunches, open shifts, etc.
- Oversee and implement all aspects of the ecommerce sales fulfillment including orders, packaging and shipping.
- Assist with receiving products and inventory.
Office Administration (25%):
- Maximize efficient use of workspace, equipment and supplies including voice mail system and office phones.
- Receive, sort and distribute incoming mail. Open Interpretive Center correspondence. Date stamp mail and checks. Mail out appropriate routine and Twin Cities Administrative Office correspondence, membership information and general information on a timely basis.
- Inventory and order office and building supplies.
- Prepare letters, charts, signs and other materials as needed.
- Professionally represent the Center in all forms of verbal and written communications.
- Develop and support a synergy among Center departments and offices including clear and direct communications between offices.
- Operate within the confines of approved budgets- striving to optimize revenue and control expenses.
- Prepare financial reports as requested.
- Other responsibilities as designated by the Guest Services Manager.
- Oversee and reconcile all financial transactions in the Ely office including petty cash account.
- Process and prepare daily bank deposits for admissions, membership, development, education and retail. Deposit monies.
- Prepare invoices and expense vouchers for admission, membership, building/operations and occasionally education programming and retail.
- Copy and route all Ely expense vouchers, account transfers, and reimbursement requests to the TC finance department on a timely basis.
- Work with computer and online systems to support store operations, including the retail POS system.
- Maintain proficiency with the basic functions of email, web browsers, word processing software and spreadsheets.
OTHER DUTIES AND RESPONSIBILITIES (5%):
- Light custodial work as needed.
- Performs other functions as necessary or as assigned.
- Follows inventory and cash-handling policies and procedures as set forth by the Finance Department.
- Perform calculations such as addition, subtraction, multiplication, division and percentages.
- Positive attitude, out-going and goal-oriented.
- Strong verbal and written communication skills.
- Ability to read, write and communicate in English.
- Must have a valid driver’s license with no restrictions other than corrective lenses
- Ability to lift and move 40 pounds, reach and bend.
- Exercises good judgment and able to work with minimal direction.
- Excellent organizational skills.
- Experience in POS and QuickBooks systems.
- Knowledge of credit card processing and on-line retail management systems.
- Able to think creatively.
- Time management and administrative skills.
- Must be flexible, able to perform within a fast-paced changing environment, able to multi-task and perform under deadlines.
- Must be able to work a variable work schedule including weekends and some holidays
The application deadline is May 16 and the start date for this position is expected to be in early June.
To apply, send your resume and cover letter to email@example.com. No phone calls please.
The International Wolf Center advances the survival of wolf populations by teaching about wolves, their relationship to wildlands and the human role in their future.